Customer Service Representative

Company: ESSENTRA PLC
Location: Erie
Posted on: April 3, 2025

Job Description:

Essentra is a global market leader in plastic injection molded, vinyl dip molded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. Making it easier for our customers is our top priority. That's why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centers and 40 sales and service locations. We have over 45,000 standard parts and one of the world's most extensive product offerings, all available for immediate dispatch and fast delivery. Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware. Our Vision is to be "The world's leading responsible hassle-free supplier of essential industrial components."

We currently have a job opening for a Customer Service Representative at our Erie, PA location.

Duties and Responsibilities:

* Generate the maximum possible number of quality outbound calls daily to customers, prospects, and leads
* Execute CSR responsibilities such as sending quotes, catalogues, and samples as well as making follow-up calls
* Order tracking and provide customer detailed delivery information for their orders
* Respond to incoming customer inquiries (via phone, fax, email, and walk-in) as promptly as possible
* Acquire and maintain detailed product and application knowledge
* Deal patiently and knowledgeably with customers
* Heavy order entry and sample requests entered quickly and accurately
* Cooperate with other members of the team to meet customers' needs
* Discuss customer applications and recommend products based on customer specifications
* Use CRM software to manage customer, prospect, and lead activity and information
* Perform related job duties as assigned.

Key Skills and Attributes:

* Excellent communication skills, both written and verbal
* At least 1 year of previous customer service or sales-related experience in an office setting
* Superb time management and ability to multi-task and engage in several activities at once
* Quick and accurate entry of orders
* Dependable and reliable, with a strong work ethic
* Strong communication active listening skills
* General PC skills and proficient in Microsoft Office (Outlook, Excel, and Word)
* High school diploma or GED required

What We Offer:

* Competitive pay
* Full benefits package including medical, dental, vision and 401k plan
* Generous paid time off
* Continuous training opportunities

Keywords: ESSENTRA PLC, Erie , Customer Service Representative, Sales , Erie, Pennsylvania